Limited Warranty

This Limited Warranty (“Warranty”) is provided by LUZUMI. As a leading lighting solutions provider, we stand behind our products when used according to our professional engineering specifications. This Warranty applies only to the original purchaser (“Buyer”). All sales on obsolete, discontinued, or clearance products are final and are not covered by this Warranty.

1. Warranty Coverage & Period

LUZUMI warrants that its products will conform to the applicable Specification Sheet and be free from defects in material and workmanship.

  • Standard Warranty Period: Unless otherwise stated on the product Specification Sheet, the Warranty Period is five (5) years.
  • Warranty Range: Certain specialized products may carry a 2–5 year warranty depending on the specific application and engineering.
  • Commencement: The Warranty Period begins on the date of original shipment from our factory.

2. Terms and Conditions

LUZUMI will, at its sole discretion, (i) repair the product, (ii) provide a replacement, or (iii) reimburse the original purchase price. LUZUMI is not responsible for secondary expenses including shipping, labor, or costs associated with removing or installing any defective or replaced product.

This Warranty is valid only when products are:

  • Utilized for their intended purpose as defined in LUZUMI Specification Sheets.
  • Properly configured, wired, and installed in accordance with LUZUMI guides, local building codes, and applicable National and local Electrical Safety Standards.

3. Exclusions

This Warranty does not apply to:

  • Products improperly modified or repaired after leaving LUZUMI premises.
  • Damage due to improper configuration, layout, design, or connection to incompatible third-party systems.
  • Misuse, mishandling, power surges, or “acts of God” (lightning, flooding, etc.).
  • Products used in environmental conditions outside the specified range (temperature, moisture, etc.).

4. Buyer’s Acknowledgement

Lighting design and installation are complex processes. LUZUMI provides superior support and technical reviews based on information provided by the Buyer; however, LUZUMI cannot foresee every unknown factor in the field. It is the Buyer’s responsibility to adhere strictly to LUZUMI Specification Sheets.

Degradation: Minor light degradation and color shift are normal parts of an LED’s life span. Replacement products are not guaranteed to match the exact color temperature or output of existing installed products due to natural aging.

Purchaser Acknowledgment of Policy Updates:  The Purchaser acknowledges and agrees that LUZUMI reserves the right to amend this Limited Warranty at any time. Any such amendment will be made public by posting the updated version on our official website.

Amendments shall become effective immediately upon posting and will apply to all orders received after the date of publication. This ensures that our global network of over 1,000 distributors and partners always has access to the most current terms reflecting our latest technological innovations and manufacturing standards.

5. How to Make a Warranty Claim

  1. Contact Support: Contact LUZUMI Customer Service to request a Return Merchandise Authorization (RMA).
  2. Submit Proof: Provide proof of purchase (invoice or packing slip) and a completed RMA form.
  3. Review: LUZUMI reserves the right to examine the installation site and test products to determine the cause of failure. Failure to follow the RMA procedure will void this Warranty.