Privacy Policy

Effective Date: December 20, 2025

At LUZUMI, we lead with integrity. As a customization leader with over 18 years of experience, we understand that the security of your project data and professional information is paramount. This Privacy Policy describes how we collect, use, and protect the information you provide through our website and distributor portal.

  1. Information We Collect

To provide superior support and factory-precision lighting solutions, we may collect the following types of information:

  • Professional Contact Data: Name, firm, role (Architect, Designer, Contractor), and email address.
  • Project Specifications: Technical requirements, wiring diagrams, and architectural layouts submitted via our Customization Request forms.
  • Account Information: Credentials for our distributor portal used by our network of 1,000+ global partners.
  • Technical Usage Data: IP addresses and browsing behavior to optimize our resource library and smart home portfolio.

  1. How We Use Your Information

LUZUMI uses your data to fulfill our promise of innovation and customer service excellence:

  • Project Fulfillment: To conduct technical reviews and ensure your “ready-to-install” products match your project constraints.
  • Warranty Management: To track and activate your 2–5 year warranty records.
  • Communication: To send technical updates, innovative lighting solutions, and resources that help you build your business.
  • Product Development: To improve our energy-saving technology based on real-world architectural needs.

  1. Information Sharing & Disclosure

We do not sell, rent, or trade your personal or project data to third parties. Data sharing is strictly limited to:

  • Authorized Distributors: Sharing necessary project details with our local partners to facilitate fulfillment and localized support.
  • Third-Party Control Systems: Providing non-identifiable technical specs to control manufacturers only when necessary to verify system compatibility.
  • Legal Compliance: When required by law to protect our manufacturing integrity or intellectual property.

  1. Data Security & Integrity

We implement industry-standard security measures to protect your proprietary designs and personal information from unauthorized access. Our unwavering focus on quality extends to our digital infrastructure, ensuring your project data remains confidential and secure.

  1. Your Rights & Choices

  • Access & Updates: You may access or update your professional profile at any time through the Partner Portal.
  • Opt-Out: You may opt out of marketing communications while still receiving essential technical support and warranty notifications.
  • Data Deletion: Upon request, we will remove your personal data, subject to any legal or warranty record-keeping requirements.

  1. Updates to This Policy

LUZUMI reserves the right to amend this policy to reflect new technological standards or regulatory changes. Updates will be posted on this page with an updated “Effective Date.”

Contact Us

If you have questions regarding our privacy practices or the security of your technical data, please contact our Data Integrity Team at privacy@luzumi.com.

Luzumi: Protecting your vision as we light the path toward a brighter future.